Our Commitment to Platform Security and User Protection
Receiving a notification that your account has been suspended can be a stressful experience, and we are here to help you understand why this happens and what you can do about it.
At Manus, we use an automated security system to protect our users and our platform from potentially harmful or fraudulent activity. An account suspension is a protective measure that is triggered when our system detects behavior that deviates significantly from normal usage patterns.
This guide explains the most common reasons for suspension, how to appeal the decision, and what information you will need to provide to our team for a swift review.
Why Was My Account Suspended?
Your account was likely suspended because our automated system flagged it for activity that could indicate a security risk. This is not a final decision, and we understand that these systems can sometimes make mistakes. The suspension is a temporary measure that allows us to pause activity while we verify that your account is secure.
How to Appeal a Suspension
If you believe your account was suspended in error, we encourage you to file an appeal. Our team will personally review your case and work to restore your access as quickly as possible.
Please contact our support team and provide the necessary information outlined below.
Information Required for Your Appeal
To help us verify your identity and investigate the suspension, please include the following information in your support ticket. Providing complete and accurate details will significantly speed up the review process.
Information Required | Where to Find It |
Your Account Email | The email address you used to register your Manus account. |
Approximate Date of Registration | The month and year you believe you created your account. |
Recent Activity | A brief description of what you were doing on the platform right before your account was suspended. |
Recent Login Locations | The city and country from which you have recently accessed your account. |
Any Relevant Payment Information | If applicable, the last four digits of the credit card used for your subscription. Do not send your full credit card number. |
Invited/referred friends from the referral program | If you have recently invited friends, you may also provide relevant proof of inviting friends, such as a screenshot. |
What Happens Next?
Once we receive your appeal, our security team will conduct a manual review of the activity that triggered the suspension. We aim to complete all reviews within 24-48 hours. You will receive an email from our support team with the outcome of the investigation and the status of your account.
Common related FAQs:
What should I do if my account has been suspended?
What causes account suspension?
What is considered risky behavior?
Was my account suspended by mistake?
How can I get my suspended account back?