To ensure your account security and rights, we strictly prohibit the use of third-party payment platforms for transactions. Such behavior may lead to the following risks:
Payment Failure: Third-party platform payments may fail to complete transactions, affecting your normal usage.
Account Risk Control: Due to third-party payment behavior automatically triggering system risk control mechanisms, your account may be restricted.
Rights Impairment: Payment failures or account restrictions may directly impact your user experience and rights.
Please make sure to complete payments through official channels to ensure safe and smooth transactions.
Your Bank Declined the Payment
Your payment may have been blocked by your bank. Here’s what to check:
Verify that your card number, expiration date, CVC, and billing address (including zip/postal code) are correct.
Ensure your card has sufficient funds.
Some banks block certain online or international transactions by default, if everything looks correct, please contact your bank or card provider.
Note: We typically don’t receive detailed decline reasons from banks, so reaching out to them directly is often the quickest way to resolve payment issues.
Troubleshooting Tips
Here’s a quick checklist to resolve most payment issues:
Double-check your card details and billing address.
Clear your browser’s cache and cookies, then retry the transaction.
Contact your bank to ensure there are no holds or blocks on your account.
If possible, try using a different payment method.