When You Can Apply for a Refund
If you encounter any issues during use or are not satisfied with the results generated by Manus, we support users by reporting the problems and will refund credits after verification. Common examples include:
Unsatisfactory Outputs
Technical Errors
Context Inheritance Failures
Non-Qualifying Issues
It is important to note that not all issues will qualify for a credit refund. These typically include:
Non-Technical Issues: Issues that are not related to the performance or functionality of the Manus platform.
User-Caused Issues: Issues that arise from incorrect or incomplete information, unclear prompts, or other user actions.
How to Submit a Refund Request
To ensure we can quickly and accurately investigate your issue, you must provide a shareable link to the conversation where the problem occurred.
Why a Link is Required
Our support team needs the conversation/task link to:
Locate the Issue: The link allows us to pinpoint the exact conversation and task where the problem happened.
Verify the Problem: By reviewing the conversation, we can verify the technical error or unsatisfactory result and understand the context.
Refund the appropriate amount of credits: By sending us a task link, we are then able to check the amount of credits consumed and refund them after verification.
If you do not provide a link, we will be unable to locate and verify the issue. As a result, we may not be able to process your credit refund request.
If the issue involves a context inheritance failure, please be sure to share the links to both the preceding and the subsequent sessions/task links for a complete investigation.
How to Share Your Conversation / Task Link
Your Privacy is Our Priority
Manus is committed to protecting your privacy. We guarantee that your shared conversation link will be used exclusively for the purpose of investigating your reported issue.
Common related FAQs:
What should I do if I'm not satisfied with the results generated by Manus?
How do I report problems to get a credits refund?
What information do I need to provide for a credits refund?
How do I share my conversation links?
Will my shared conversation links be kept private?
What happens after I submit my refund request?
Is my privacy protected when sharing conversation links?