Protecting Your Account Security
To safeguard your account and personal information, we require that support requests come from the email address associated with your Manus account.
This is a critical security measure that protects you from unauthorized access and ensures that sensitive account actions are only performed with the rightful owner's consent.
Your registered email serves as your primary identity on our platform. When you contact us from that email, it allows our team to:
Verify your identity — Confirming that the person making the request is the actual account owner, not someone impersonating them.
Locate your account quickly — Your registered email is the unique identifier tied to your subscription, credit balance, and all account activity, allowing us to assist you faster.
Prevent unauthorized changes — Account-sensitive requests (such as refunds, subscription changes, or data access) should only be actioned for verified account owners.
What If I Cannot Use My Registered Email?
We understand that there are situations where you may no longer have access to the email address linked to your account.
In such cases, you can still reach out to us — but you will need to provide supporting documentation to verify your identity and prove account ownership.
Acceptable forms of verification include:
Document Type | Details |
Payment invoice or receipt | A screenshot or PDF of a Manus subscription payment from your payment provider (e.g., Stripe, Apple, or Google Play) showing account details. |
Account registration details | Information such as your username, approximate registration date, or recent login activity that can help us match you to an account. |
Please provide as much detail as possible to help our team verify your identity quickly. The more information you can supply, the faster we can assist you.
Common related FAQs:
Why does Manus need me to use my registered email to contact support?
What if I no longer have access to my account email?
How can I prove I own my Manus account?
What documents can I use to verify my identity?
Can I get help if I contact support from a different email?
Why was my support request rejected?