Our Commitment to Platform Security and User Protection
Receiving a notification that your account has been suspended can be a stressful experience, and we are here to help you understand why this happens and what you can do about it.
At Manus, we use an automated security system to protect our users and our platform from potentially harmful or fraudulent activity. An account suspension is a protective measure that is triggered when our system detects behavior that deviates significantly from normal usage patterns.
This guide explains the most common reasons for suspension, how to appeal the decision, and what information you will need to provide to our team for a swift review.
Why Was My Account Suspended?
Your account was likely suspended because our automated system flagged it for activity that could indicate a security risk. This is not a final decision, and we understand that these systems can sometimes make mistakes. The suspension is a temporary measure that allows us to pause activity while we verify that your account is secure.
Purchasing products through unofficial channels:
If you purchase Manus memberships or credits through unofficial channels, there may be a risk of account suspension. Manus memberships and credits should only be purchased through official channels. Transactions conducted through third-party resellers, unauthorized marketplaces, or unofficial vendors carry significant risks, including potential account suspension or permanent termination.
We cannot guarantee the legitimacy of such purchases or provide support for accounts compromised through unofficial transactions. To ensure account security and access to legitimate services, all purchases must be made directly through the official Manus platform.
How to Appeal a Suspension
When you log in to your suspended account, you will see an appeal entry point. Click it to access the appeal form, fill in the required information, and submit your appeal directly. Our system will review your case automatically.
Information Required for Your Appeal
To help us verify your identity and investigate the suspension, please include the following information in your support ticket. Providing complete and accurate details will significantly speed up the review process.
Information Required | Details |
Account Email | Auto-filled from your logged-in account. Cannot be modified. |
Describe Your Situation (required) | Minimum 50 characters. Be specific and factual. Describe what happened and why you believe the suspension is a mistake. Include any relevant context such as what you were working on, any recent changes to your setup, or other details that may help us review your case. |
Attachments (optional) | Upload screenshots or documents to support your appeal (JPG, PNG, up to 5MB). |
Tips for a helpful appeal:
Describe what you were doing before the suspension
Mention any recent changes (new device, location, etc.)
Include relevant dates and times if possible
Attach supporting evidence if available
What Happens Next?
After you submit your appeal, our system will review your case. You will receive email notifications at each stage — when your review begins, and when a decision is reached (approved or rejected). If your first two appeals are unsuccessful, a third appeal may be escalated to manual review if eligible. We aim to process appeals within 3-5 business days.
Common related FAQs:
What should I do if my account has been suspended?
What causes account suspension?
What is considered risky behavior?
Was my account suspended by mistake?
How can I get my suspended account back?