While the Manus Cloud Computer is designed for reliable 24/7 operation, you may occasionally encounter connectivity issues or unexpected pauses in your projects. This guide addresses the most common troubleshooting scenarios reported by our users.
1. Web Terminal or SSH Connection Fails
If you are unable to access your Cloud Computer via the web terminal or SSH, try the following steps:
Check VM Status: Navigate to Settings > My Computer in the Manus dashboard to ensure your Cloud Computer is listed as "Active" or "Running."
Verify Credentials: If using SSH, ensure you have copied the connection string exactly as provided in your settings, and verify that your SSH keys or passwords are correct.
Network Restrictions: Ensure your local network or firewall is not blocking SSH traffic (typically port 22).
Resource Exhaustion: If your Cloud Computer has maxed out its CPU or memory, it may become unresponsive. Check the resource monitor in your dashboard. If resources are at 100%, you may need to restart the VM or upgrade your plan.
2. Projects or Bots Suddenly Pause
If a 24/7 bot, website, or scheduled scraper suddenly stops working, the most common cause is a virtual machine restart.
Plan Upgrades: As noted in our billing documentation, upgrading your Cloud Computer plan requires the virtual machine to restart to allocate new resources. During this brief window, your projects will pause.
Process Crashes: The application itself may have crashed due to a coding error or memory leak. You can ask Manus in the chat to "check the logs for the Discord bot" to identify why the process stopped, and instruct Manus to restart it.
3. "Where is the Desktop?" (No GUI)
A frequent point of confusion is the lack of a graphical user interface (GUI).
Command-Line Only: The Cloud Computer runs Ubuntu Linux and operates strictly via the command line. There is no graphical desktop (like Windows or macOS) to view.
Resolution: You do not need a GUI to use the Cloud Computer. Simply return to your Manus chat interface and describe what you want to do in plain English (e.g., "Update the WordPress installation on my Cloud Computer"). Manus will execute the necessary terminal commands on your behalf.
If you continue to experience persistent issues that are not resolved by these steps, please contact our support team with your Cloud Computer ID for further assistance.
Common related FAQs:
Why can't I connect to my Cloud Computer via SSH?
Why did my 24/7 bot stop running?
How do I check if my Cloud Computer is out of memory?
How do I view the graphical desktop of my Cloud Computer?
What should I do if my web terminal won't load?