Please note that the December 29, 2025 date referenced in the article refers to 12:00 a.m. Pacific Time (PT).
All other dates and times are in Singapore Time (SGT). The backup window is also shown in the corresponding U.S. Eastern and Central European time zones.
Before 7:59 a.m. on August 23, please be sure to back up your data to ensure you do not lose your work. We recommend using the web or desktop version of Manus for data backup.
Prerequisite: If you are currently logged-in using only Facebook, you must add an alternative login method or email address in your account settings before you can back up your data. Login with Facebook will be unavailable after the service change.
Understanding the Two Backup Packages
When you back up your data, two separate encrypted archives can be generated: The Account data Backup is used to restore or verify your identity if your account is deleted, while the Task Data Backup is used to restore your task data and Manus-generated artifacts. Which backup packages you require will vary based on your user type determined by when you established your subscription.
Account Data Backup (small — no more than 10 MB, delivered as an email attachment): Only Type C users can back up this information. Be sure to back up this file first. Type C users must use this file to restore their accounts in the future, and it is also required when claiming welcome back bonus or refunds.
If your account is Type C, once the restoration portal opens, you must import your account backup first and complete account restoration before you can restore your task data; without this backup, your account cannot be restored.
If your account is Type A/B, you do not need to back up your account information, as accounts of these users will not be affected.
Task Data Backup (larger — typically ranging from tens of MB to tens of GB, depending on your usage): All affected users can back up this information. Contains your tasks, generated files (such as websites and slides), and configuration data. Since this file can be large, we recommend exporting it to Google Drive or OneDrive to ensure a stable transfer.
The upper limit of a single data package is 4GB. For example, a total of 8GB will be divided into two 4GB backup packages.
Step-by-Step Data Backup Guide
Log in to Manus.
Navigate to the Manus homepage and open the Data Backup Tool.
For Type C accounts only, follow the prompts to generate and download your Account Info Backup. Then generate and download your task data.
For other users, you can directly export session data.
You can also customize your selection of the session data you want to export.
3. Next, follow the prompts to generate and download your Task Data Backup, including selecting the tasks you wish to back up.
4. Choose your export destination. We strongly recommend exporting directly to Google Drive or OneDrive via OAuth authorization to ensure a stable transfer for large files.
Important note: A confirmation will appear to make sure you have completed the backup. Once completed, we strongly recommend checking your cloud drive or local folder to confirm the file actually exists.
The backup only captures a snapshot of your data at the moment it was generated and will not automatically sync new tasks. If you have new task updates after backing up, please be sure to back up the latest information before 7:59 a.m. on August 23.
Troubleshooting Backup Issues
Authorization Fails: If your cloud storage authorization fails, check your network connection, ensure you are logged into the cloud drive account, verify you have enough remaining storage space, and try again. If it still fails, save a screenshot of the error and contact support.
Lost Backup Files: If you cannot find your backup file, first check your cloud drive's trash and version history (or your local recycle bin), and confirm you are logged into the correct cloud drive account. If the file is genuinely lost or damaged, please create a new backup within the Data backup period; once the Data backup period has ended, a new backup cannot be made. Do not modify, rename, or move the backup files, as this may render them unusable.
Team Data Backup
Team data can only be backed up by the team owner — team members cannot back up team data themselves.
Team members can export a readable copy of their task data via plaintext export, but this differs from a backup and cannot be used to import or restore task data.
Team accounts are independent from personal accounts: a team account generates its own Account Info Backup and Task Data Backup.
Backup steps for Team Owners:
Log in to Manus with your owner account and switch to your team account (workspace).
Open the Data Backup Tool (the same entrance used for personal backups).
Follow the prompts to generate the team's Account Info Backup. If your team includes affected members, you can back up those members' account information in one go at this step, so you can help them restore their accounts later.
Next, follow the prompts to generate and download your Task Data Backup, including selecting the tasks you wish to back up (including tasks created by affected members).
Choose your export destination. Team task data is usually large, so we strongly recommend exporting directly to Google Drive or OneDrive via OAuth authorization.
If you have a dual role (a personal account AND team owner): You must complete two separate backups — one for your personal (non-team) account (generating your personal pair of backup files) and one for the team account (generating the team’s pair). Anything left unbacked on either side cannot be restored later.
What team members can do:
Team data: you do not need to (and cannot) take action yourself — contact your team owner as soon as possible and confirm they have completed the team backup within the data backup period.
Personal (non-team) account: If you have a personal account outside of your team account, please check whether that account is affected by reviewing the emails and in-app notifications for that account separately. If your personal account is affected, you can complete data backup and restoration for that account independently.
Backup Reminders
To make sure you don't forget, we will send you multiple email reminders throughout the data back up period.
For Type C users, if you still have not backed up your data before 7:59 a.m. on August 23, we will automatically generate your Account Info Backup and send it to you as an email attachment to ensure you do not lose your account restoration credentials. However, please note that you must still manually back up your task data and Manus-generated artifacts to preserve your work.
If you have any questions, you can contact our customer service team at support@manus.im or use the support tool at the bottom right corner of this page. We’re here to support you through every step of the process.