Please note that the December 29, 2025 date referenced in the article refers to 12:00 a.m. Pacific Time (PT).
All other dates and times are in Singapore Time (SGT). The backup window is also shown in the corresponding U.S. Eastern and Central European time zones.
Starting from 8:00 a.m. on August 25, any users impacted by our service changes can restore your account and tasks using the backup packages you previously saved.
Personal Account Restoration
The restoration process differs slightly depending on your user category.
Type A and B Users: When you log in, the Task Data Restoration Tool will automatically pop up on the Manus homepage.
Log in to Your Account.
Restore Your Data: Open the Task Data Restoration Tool and upload or import your most recent Task Data Backup to restore your tasks and files.
*If you are asked to restore Account Data first, or the Task Data restoration option is missing: Sign in to your original Manus account again, then reopen the Data Backup and Restoration page. Type A and Type B users do not need to restore an Account Data Backup because their accounts were retained. If the Task Data restoration option remains unavailable, please contact Support for assistance.
Note on account verification: The system verifies that your backup matches your currently logged-in account. If they don't match, an "Account Information Inconsistent" error will halt the restoration process. If you encounter errors like "Backup couldn't be verified", "package manifest missing platform_users identity info", "[permission_denied] HTTP 403" or "INSERT_IGNORE", log out and log back into the account corresponding to your backup file, then try restoring again.
If you see “Account does not match”: Sign out of Manus completely and upload your original Account Data Backup from the Data Backup and Restoration page without signing in. After restoration, sign in using the original account’s previous login method. If you are unsure which login method to use, contact Support.
Type C Users: Your account must be restored first.
Restore Your Account First: Upload your Account Info Backup to the Manus account restoration website. This step of restoration must be completed first.
Log in to Your Account.
Restore Your Data: Open the Task Data Restoration Tool and upload or import your most recent Task Data Backup to restore your tasks and files.
Important Notes:
Restoration can only be completed once.
The data restoration supports uploading multiple backup packages. After upload, we will deduplicate and consolidate the contents to restore the most complete set of task data. Data restoration can only be performed once. We strongly recommend that you carefully check and confirm that the backup packages are correct and contain the latest versions before proceeding with the restoration.
Manus-generated Websites: Any deployed websites will be inaccessible from 8:00 a.m. on August 23 until you actively restore your data (restore portal opens at 7:59 a.m. on August 25) — since the restoration time is up to you, there is no fixed end date. After you restore your Task Data Backup, your deployed websites will come back online automatically.
Re-enabling Connectors: Data restore will also restore third-party connectors, but you'll need to manually turn that toggle back on.
Split Task Data Backups: If an export contains multiple files, upload the unnumbered main package and every numbered
partpackage from the same export together. An incomplete package set cannot be restored. A failed package-validation attempt does not count as a completed restoration, so you may retry with the complete set.
Team Account Restoration
Team data restoration follows the same technical steps, but with different permissions:
Owner Only: Only the team owner has the authority to restore team data. Team members cannot initiate a team data restoration.
Owner Account Restoration: If the team owner's account was deleted, the owner must first successfully restore their own personal account, then restore their team account, and only after that can the team's data be restored.
Notifying Members: Once the team data is successfully restored, the team owner can notify the team members that the workspace is available again.
Dual Roles: If you hold a personal account and are also a team owner, you must complete two separate account restoration operations as well as data restoration operations — one for your personal account and one for your team account.
Starting team restoration: After completing any required personal-account restoration, log out of Manus and open the Data Backup and Restoration page directly to begin restoring the original team. Do not create a new team for this purpose; backup packages for the original team cannot be restored into or merged with a newly created team.
If you have any questions, you can contact our customer service team at support@manus.im or use the support tool at the bottom right corner of this page. We’re here to support you through every step of the process.