Please note that the December 29, 2025 date referenced in the article refers to 12:00 a.m. Pacific Time (PT).
All other dates and times are in Singapore Time (SGT). The backup window is also shown in the corresponding U.S. Eastern and Central European time zones.
We understand how disruptive this measure is. As a token of our appreciation for your cooperation and support through this transition, we are offering additional rewards to affected users.
Your eligibility for claiming rewards depends on your subscription status at the time of Notification (August 11).
Personal Users
Subscription plan is Manus Free on notification day (Including free-trial)
When you sign in to Manus after restoration, you'll receive 50% off your first month on any monthly subscription up to $200.
Subscription plan is Manus Pro on notification day (including complimentary Manus Pro)
Manus Pro subscription has been cancelled
When you sign in to Manus after restoration, you'll receive 90% off your first month on any monthly subscription up to $200.
Manus Pro subscription has not been cancelled (Manus Pro subscription is still active)
When you sign in to Manus after restoration, you'll receive free add-on credits equal to your plan's monthly credits.
For example, if you had a $20/month (4,000 credits) subscription, you will receive an additional 4,000 free add-on credits.
Team Users
Team Owners whose entire team was deleted will receive 90% off your first month on any monthly subscription up to $200.
For teams with some members affected, the team will receive free add-on credits equal to the usual monthly credits.
For example, if your team had a $20/month (4,000 credits) subscription, the team will receive an additional 4,000 free add-on credits.
If you have any questions, you can contact our customer service team at support@manus.im or use the support tool at the bottom right corner of this page. We’re here to support you through every step of the process.