Please note that the December 29, 2025 date referenced in the article refers to 12:00 a.m. Pacific Time (PT).
All other dates and times are in Singapore Time (SGT). The backup window is also shown in the corresponding U.S. Eastern and Central European time zones.
For all users: Human and AI Customer Support will be suspended while required system maintenance is performed during the data-deletion period.
For affected users: Complete the required backup before the deadline. If you need to provide payout information, use either the first submission window before maintenance or the second window after maintenance.
Customer Support Suspended During System Maintenance
As part of the service change, Manus must perform required system maintenance while the data-deletion process is underway. This maintenance temporarily affects the systems used to provide Customer Support in all channels, including both email and chat. As a result, Customer Support will be unavailable from 8:00 a.m. SGT on August 23 through 7:59 a.m. SGT on August 25, the same window as the deletion period.
During this time, use the public Data Back Up and Restoration Help Center collection for self-service guidance. The collection remains available even though affected users cannot access Manus.
Customer Support resumes after the deletion period ends. Please contact Support after 8:00 a.m. SGT on August 25 through support@manus.im or the support tool in the bottom-right corner of the Manus Help Center.
Refund receipt and payout-information submission
Who this applies to: Users affected by the service change who need to complete a manual refund claim.
Use the one-time encrypted refund receipt in your refund email to complete the required refund form at manus.im/claim-refund. Keep the email and receipt secure until you submit them.
If the claim asks for payout information, you can submit it during either of these periods:
Available submission period | What to know |
Before 3:00 p.m. SGT on August 22, 2026 | Submit during this period to be included in Finance’s final payout before the deletion period. |
Starting at 8:00 a.m. SGT on August 25, 2026 | If you do not use the first period, return after maintenance and submit then. |
Submission is temporarily unavailable between these two periods. For eligibility, receipt use, processing times, and troubleshooting, read Refunds’ Timeline, Calculation, and Special Cases.
If you have any questions, you can contact our customer service team at support@manus.im or use the support tool at the bottom right corner of this page. We’re here to support you through every step of the process.