Please note that the December 29, 2025 date referenced in the article refers to 12:00 a.m. Pacific Time (PT).
All other dates and times are in Singapore Time (SGT). The backup window is also shown in the corresponding U.S. Eastern and Central European time zones.
Below are the refund details for users affected by this service change.
General Refund Policy and Timeline
We aim to complete all eligible refund operations within 7 days of the notification day (August 11).
Please note that to find out the exact date the funds will arrive in your account, you will need to contact the receiving party (e.g., your card issuer).
Phase 1: Notification day (August 11) Refunds:
Subscriptions Covered: This policy applies to Manus Pro personal subscriptions, personal cloud computer subscriptions, team subscriptions, team cloud computer subscriptions, SCIM, and SSO.
For type A & B: Any subscriptions started after acquisition day and active on notification day will be cancelled.
If the Manus Pro Plan subscription status is still active on notification day.
Will receive a partial pro-rata refund to your original payment method.
Will receive free subscription at the current tier, so that pro status will remain active until the start of the deletion period.
Monthly credits will reset as a new cycle.
If cloud computer subscription is active on the notification day.
Will be cancelled and refunded, and the system will grant you an identical cloud computer subscription until the start of the deletion period.
For type C: All subscriptions that are active on notification day will be canceled.
If the Manus Pro Plan subscription status is still active on notification day.
Will receive a partial pro-rata refund to your original payment method.
Will receive free subscription at the current tier, so that pro status will remain active until the start of the deletion period.
Monthly credits will reset as a new cycle.
If cloud computer subscription is active on the notification day.
Will be cancelled and refunded, and the system will grant you an identical cloud computer subscription until the start of the deletion period.
Any remaining balance and assets (such as WebDev usage, Cloud Computer usage, Stripe balances, and remaining add-on credits) will be automatically refunded.
Phase 2: Deletion Period (From 8:00 a.m. on August 23 to 7:59 a.m. on August 25) Refunds:
For Type C users whose accounts will be fully deleted, any remaining balances and assets are automatically refunded to your original payment method before the account is deleted. Refunds cover WebDev usage fees, Cloud Computer balances, Stripe balances, and any remaining add-on credits (calculated at the actual exchange rate at which you purchased them). No action is needed on your part — you will receive a confirmation email when the refund is initiated.
- Example: You are a Type C user with 5,000 remaining add-on credits purchased via Stripe using a Visa card, plus an unused Cloud Computer balance. During 7:59 A.M. on August 23 to 8:00 A.M. on August 25, both are automatically refunded to your Visa card — the original payment method — not to your Stripe balance or any in-platform wallet. The credits are refunded at the exchange rate at which you originally purchased them.
Note:
Team members' team accounts are only affected by the data deletion scope.
Team members' personal accounts are affected consistently with the personal version.
If any team members are affected, the compensation and rewards mentioned here will be credited directly to the team account.
Important Notes:
Pending Status: Please wait patiently for your original payment method to settle the funds (this usually takes 1–15 business days. If you have received a refund confirmation email but the funds have not arrived after an extended period, you can seek help from our support team
Domains for Type C Users:
During this period, your domain will be held in custody by Manus, and it will be automatically restored once you restore your account.
Since domain purchase fees have already been paid to the vendor, they cannot be refunded.
Platform-Specific Refund Processes
Stripe and Google Play
Refunds for purchases made via Stripe or Google Play will be automatically routed back to your original payment method.
Apple (App Store)
Apple has granted an exception for this business separation event, so refunds can be processed directly. We will proactively submit a batch refund request to Apple covering all affected users, rather than asking users to file individually.
What should I do if my refund fails and I do not receive the money?
All refund-related emails will include an encrypted refund receipt as an attachment. If you have not received the refund 15 business days after receiving the refund initiation email, or if you receive an email stating that the refund failed, please submit this refund receipt to http://manus.im/claim-refund. After verification, we will manually process the refund; the refund receipt will expire immediately upon submitting your information.
For example: If you paid by credit card but your credit card has expired, in this case you will receive a one-time encrypted refund receipt, please open http://manus.im/claim-refund to submit the refund receipt.
How to get your manual refund:
You will receive an email stating that your refund is being processed. This email contains a one-time encrypted refund receipt. Submit this refund receipt to http://manus.im/claim-refund. This one-time encrypted refund receipt is required to process this refund.
We will verify your refund receipt and manually process the refund. Please note that this takes approximately 3 weeks from submission.The refund receipt becomes invalid immediately after submission.
Privacy Note: The account data and subscription data used to generate the encrypted refund receipt will be permanently deleted during the data deletion period (From 8:00 a.m. on August 23 to 7:59 a.m. on August 25), which is why you must submit the refund receipt to http://manus.im/claim-refund.
If you have any questions, you can contact our customer service team at support@manus.im or use the support tool at the bottom right corner of this page. We’re here to support you through every step of the process.